EXCHANGE & RETURN POLICY

1. Exchange Procedure

To request a size or color swap:

1. Message our official WhatsApp concierge at 01203598649.
2. Provide your Order Number (DBL-XXXX) and desired new size.
3. Our logistics team dispatches the replacement within 24–48 hours for Cairo/Giza or 2–4 days for Governorates.
4. Hand over the unworn piece with original tags attached to the courier when your new package arrives.

2. Exchange & Return Shipping Fees

If an item is received with a manufacturing defect or wrong silhouette dispatched by our mistake, 100% of shipping fees are covered by DBLKK.

For standard customer preference or size exchanges:

• Cairo & Giza: 60 EGP exchange courier fee
• Alexandria & Canal Cities: 70 EGP
• Delta & Upper Egypt: 80–100 EGP

3. Condition Eligibility

• Garment must be unworn, unwashed, and free from fragrance or perfume scent.
• Original sewn neck labels and hangtags must remain attached.
• Item must be returned in the original DBLKK protective dust bag packaging.